Returns & Refunds Policy

Last Updated: January 2024

At GameBuy Store, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This Returns Policy outlines our procedures for returns, exchanges, and refunds.

1. Return Window

1.1 Standard Returns

You have 30 days from the date of delivery to initiate a return for most products. The product must be returned within 14 days of initiating the return request.

1.2 Holiday Returns

Products purchased between November 1 and December 25 can be returned until January 31 of the following year.

2. Return Eligibility

2.1 Eligible Returns

To be eligible for a return, products must meet the following conditions:

• Unused and in the same condition as received
• In original packaging with all accessories, manuals, and components
• Include proof of purchase (order confirmation email or receipt)
• No signs of wear, damage, or modifications
• Protective films and seals intact where applicable

2.2 Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Opened headsets and earbuds
• Products with broken seals or missing serial numbers
• Downloadable software or digital products
• Gift cards
• Products marked as "Final Sale" or "Clearance"
• Custom or personalized products

3. How to Initiate a Return

Step 1: Contact Us

Email us at support@gamebuy.store with:

• Your order number
• Product name and reason for return
• Photos of the product (if damaged or defective)

Step 2: Receive Return Authorization

We'll review your request and provide you with:

• Return authorization number (RMA)
• Return shipping instructions
• Return shipping label (if applicable)

Step 3: Package Your Return

• Pack the product securely in its original packaging
• Include all accessories, manuals, and components
• Include a copy of your order confirmation
• Write the RMA number clearly on the outside of the package

Step 4: Ship Your Return

• Use the provided return label or ship via a trackable method
• Keep your tracking number for reference
• We recommend insuring valuable returns

4. Return Shipping Costs

4.1 Our Responsibility

We cover return shipping costs if the return is due to:

• Defective or damaged products
• Wrong item shipped
• Our error

4.2 Customer Responsibility

You are responsible for return shipping costs if:

• You changed your mind
• You ordered the wrong product
• The product doesn't meet your expectations (but isn't defective)

Original shipping charges are non-refundable in these cases.

5. Refund Process

5.1 Inspection

Once we receive your return, we will:

• Inspect the product within 2-3 business days
• Verify it meets return eligibility requirements
• Send you an email confirmation of receipt

5.2 Refund Timeline

• Approved refunds are processed within 5-7 business days
• Refunds are issued to your original payment method
• Bank processing may take an additional 3-10 business days
• You'll receive an email when your refund is processed

5.3 Refund Amount

• Full product price for eligible returns
• Original shipping costs (if error was ours)
• Return shipping costs may be deducted for change-of-mind returns
• Partial refunds may apply if product shows signs of use or damage

6. Exchanges

6.1 Exchange Process

If you need to exchange an item for a different product or variant:

• Contact us at support@gamebuy.store
• Follow the return process outlined above
• Place a new order for the desired product
• We'll refund your original purchase once we receive the return

6.2 Exchange Shipping

• Standard return shipping policies apply
• You'll pay for shipping on the new order
• We cover shipping if the exchange is due to our error

7. Defective or Damaged Products

7.1 Received Damaged

If your product arrives damaged:

• Contact us within 48 hours of delivery
• Provide photos of the damage and packaging
• Keep all packaging materials
• We'll arrange for a replacement or full refund

7.2 Defective Products

If a product becomes defective within the return window:

• Contact us with a description of the issue
• We may request photos or videos of the defect
• We'll provide a replacement or full refund
• All shipping costs will be covered by us

7.3 Manufacturer Warranty

For defects discovered after the return window:

• Products may be covered by manufacturer warranty
• Contact us for warranty claim assistance
• We'll help facilitate the warranty process
• Warranty terms vary by manufacturer

8. Wrong Item Received

If you receive the wrong item:

• Contact us immediately
• Provide your order number and photos of the received item
• We'll send the correct item at no additional cost
• We'll provide a prepaid return label for the wrong item
• No need to wait for us to receive the return before shipping correct item

9. Missing Items

If items are missing from your order:

• Check your order confirmation for multiple shipments
• Contact us within 7 days of delivery
• We'll investigate and send missing items immediately
• Or provide a refund if items cannot be sent

10. Refused or Unclaimed Packages

If you refuse delivery or don't claim your package:

• We'll issue a refund once the package returns to us
• Original and return shipping costs will be deducted
• A restocking fee may apply

11. International Returns

11.1 Return Process

• Same eligibility requirements apply
• Contact us for return authorization
• Use a trackable shipping method
• Mark package as "Returned Goods" to avoid customs charges

11.2 Shipping Costs

• Customer responsible for return shipping unless product is defective
• We cannot refund customs duties or import taxes
• Original international shipping charges are non-refundable

12. Restocking Fees

We generally do not charge restocking fees. However, a restocking fee of up to 15% may apply if:

• Product packaging is damaged or missing
• Product shows signs of use
• Accessories or components are missing
• Product is returned outside the return window

13. Order Cancellations

13.1 Before Shipping

• Contact us immediately to cancel
• If order hasn't shipped, we'll cancel and provide full refund
• Refunds processed within 3-5 business days

13.2 After Shipping

• Follow standard return process
• You may refuse delivery when package arrives
• Or receive package and initiate return

14. Lost or Damaged Shipments

14.1 Lost Packages

If tracking shows package as lost:

• Contact us after carrier's delivery timeframe
• We'll file a claim with the carrier
• We'll send a replacement or provide refund

14.2 Damaged in Transit

• Report damage within 48 hours
• Provide photos of damage and packaging
• Keep all packaging materials
• We'll send replacement or process refund immediately

15. Contact Us

For any questions about returns, exchanges, or refunds, please contact us:

GameBuy Store Ltd
Email: support@gamebuy.store
Company Registration: GB123456789
Registered in England and Wales

Our customer support team is here to help make your return process as smooth as possible. We typically respond within 24 hours.